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it support services

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overview

What is IT Support?

We will provide you with responsive and transparent IT support for all of the technology that you use to meet your business goals.

We will bring together the extensive experience built up over many years supporting similar businesses to yours with leading industry tools to keep your business operational 24×7.

Years experience

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Years experience
Certified experts

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Certified experts
End user satisfaction

0%

End user satisfaction
Global reach

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Global reach
Service desk

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Service desk

Our IT Support Experts will help you succeed. Let’s get started

Solutions

Comprehensive IT Support include

  • router-1807_67aa302b-3a94-46a7-aa3d-66b8928a87d7

    24×7 Network Monitoring

    If you have any downtime in your IT Infrastructure, it can negatively impact your customer experience which can result in lost revenue and can seriously impact your team’s productivity.

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    24×7 Service Desk Support

    Codewaiter 24/7 support is about maximising service efficiency, resolving problems and driving continuous service improvement.

  • computer-network-1878_39828809-88f9-48e1-9a76-61c99401ec99

    Out of Hours IT Support

    You need access to your critical business applications and data 24x7x365, but employing a dedicated in-house team on a 24×7 basis can be incredibly complicated and expensive.

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    Dedicated Service Desk

    A dedicated service desk will provide you with access to a group of engineers dedicated to supporting you and your business needs.

  • source-code-1754_2b435bd8-ce76-4910-8137-7d07a3557fa3

    Remote IT Support

    Many technology issues today can be resolved quickly and cost-effectively by taking advantage of the power of remote IT Support.

  • add-image-5030_dcf585b8-8f3d-48ad-8579-a4ad56d14ba6

    Apple Mac Support

    When you are running Apple Mac infrastructure in a business context, you need to know that you have access to a team experienced local engineers who will be able to support you quickly and effectively.

Benefits

Our services provide a unique range of benefits

  • Control IT Costs

    You can scale your IT Costs according to your requirements and only pay for what you need. Whether that be increasing or decreasing staff, or IT project work.

  • Trusted IT advisor

    Through regular account management meetings your Managed IT service company will be able to oversee your overall IT roadmap and become your trusted advisor.

  • Economy of scale

    As your business grows, its support structure needs to grow, too. When you use a managed IT service you can scale your business up or down with nothing more than a simple discussion.

  • Increased efficiency

    You’ll have your IT needs outsourced to a team of IT experts, and during times where you need additional project support, your managed IT provider supplies the extra staff.

  • Small initial investment

    Managed IT services help you offset the initial investment of technology costs. Rather than spending thousands of dollars on hardware and software upfront.

Stop wasting time and money on technology. Let’s get started

Codewaiter are always accommodating our diverse needs and we feel like they are a part of our company rather than an external supplier.
John H. Bedard, Jr